Refund Policy

At RummyWorld, we prioritize the satisfaction and experience of our users. Our Refund Policy ensures transparency and clarity in cases where refunds are applicable, and we encourage all users to read through this policy carefully before initiating any transactions on our platform.

1. Eligibility for Refund

Refunds are considered in the following cases:

• Technical issues with game play or transactions, where it is determined that errors originated on our platform.
• Duplicate transactions or accidental payments, verified through our system records.

Refunds are not applicable in cases where gameplay outcomes are contested, as RummyWorld ensures a fair play environment with random game results.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@rummyworld.com with your request.
2. Provide details of the transaction, including date, time, and transaction ID for quick verification.
3. Our team will review your request and verify eligibility for a refund based on our policies.

3. Processing Time

Once a refund is approved, the processing time may vary:

• For bank account transactions, please allow 5-7 business days for the amount to reflect in your account.
• For wallet refunds, amounts are typically credited within 24-48 hours.

4. Limitations and Conditions

Please note the following limitations and conditions on refunds:

• Refunds are limited to one request per transaction. Duplicate refund requests will not be processed.
• Any fees or charges associated with the transaction may be deducted from the refund amount.

5. Contact Information

If you have any questions regarding our Refund Policy, please reach out to us at support@rummyworld.com. We’re here to assist you and ensure your experience on RummyWorld is enjoyable and fair.